Customer Focus Books and Training Programs
What’s inside.. This 190+ page book includes: real situational examples and case studies, stories which describe customer -focused excellence, examples of best practices explanations of how to implement each best practice, clear easy-to-follow, step-by-step instructions, reproducible assessments, planning , management and evaluation forms and tools, 8½ X 11 format for ease of use More About That’s Customer Focus Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team. We explain how to use proven "customer focus" best practices so you can: create long-term customer retention and loyalty, continually listen to the voice of the customer, create a long-term loyalty-based revenue stream, align your systems, people and processes with what your customer